Terms and Conditions for tkt.co.uk

(1) Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

If you register with our website, we will ask you to expressly agree to these terms and conditions.

We provide a forum for the advertising of events and the booking of tickets for events. We are not party to any contracts for event tickets entered into via this website, and subject to the first paragraph of Section 18, we will not be liable to any person in relation to any such contract. See Section 11 for more details of our role.

You must be at least 18 years of age to register with our website. By registering with our website and agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.

We will not file a copy of these terms and conditions specifically in relation to each user and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. For this reason, we recommend that you print and file a copy of these terms and conditions for future reference.

These terms and conditions are provided in the English language only.

Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

(2) Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not edit or otherwise modify any material on the website, except that you may edit your content, to the extent permitted, using the editing functionality made available on the website.

Unless you own or control the relevant rights in the material, you must not:

  1. republish material from the website (including republication on another website);
  2. sell, rent or sub-license material from the website;
  3. show any material from the website in public;
  4. reproduce, duplicate, copy or otherwise exploit material from the website for a commercial purpose; or
  5. redistribute material from the website, except for content specifically and expressly made available for redistribution (such as our newsletters).

We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.

We may vary the services available on our website in our absolute discretion at any time, with or without notice.

(3) Acceptable use and legal compliance

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use data collected from our website to contact individuals or companies or other organisations for any reason (other than for the purpose of bona fide communications relating to events advertised and tickets booked via our website).

You must not use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

You must comply with all applicable laws in relation to any proposed or actual sale or purchase of tickets via our website.

(4) Registration

If you register for an account with our website, you will be asked to choose a user ID and password.

Your user ID must not impersonate any other person or be liable to mislead, and must comply with the rules concerning your content set out below.

You must keep your password confidential.

You must notify us in writing immediately if you become aware of any disclosure of your password or unauthorised use of your account.

You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

You must not use any other person's account to access the website.

We may suspend or cancel your account and/or edit your account details at any time in our sole discretion without notice or explanation.

(5) Reps

To become a rep, you must register for an account with the website, and then create a rep profile.

Once you have completed a rep profile, you may:

  1. rep events that are advertised on the website;
  2. earn commission by marketing such events using the rep URLs that we will make available to you, such commission being paid at the level specified by the event ticket seller;
  3. arrange for payment of your earnings into your bank account; and
  4. monitor analytic data relating to your activities as a rep.

As a rep, you must provide to us all such co-operation as we may reasonably require in connection with your rep account and activities, and you must comply with the prohibitions set out below.

You must not promote any event, or publish any rep URL, in any way that is unlawful or in breach of any person's legal rights.

You must not promote any event using spam or unsolicited emails or other unsolicited communications, or using any form of spyware, parasiteware, adware or similar software, or using any other antisocial or deceptive methods.

You must not increase or seek to increase your earnings using any fraudulent or deceptive method.

You must not take any action that might reasonably be expected to lead to the possibility of damage to our reputation and goodwill, or the reputation and goodwill of an event ticket seller.

We will credit to your account on the website all amounts that you earn as a rep, subject to these terms and conditions.

Monies shall be deemed to be paid by us to you when a payment is remitted to your bank account.

No earnings or payments will be due to you in respect of: (a) any booking made by means of the fraudulent or unlawful use of a credit, debit or other payment card, or by any other fraudulent or unlawful means; or (b) any bookings which are subsequently cancelled, refunded, reversed or charged-back, and we are entitled to require repayment of payments made as a result of such bookings.

If you are a rep and you are or become registered for VAT, you must notify us immediately. All earnings of a VAT-registered rep on the website are inclusive of VAT payable by us. The rep must send to us a VAT receipt in respect of each payment that is remitted to the bank account of the rep.

If we cancel your account on the website as a result of any breach of these terms and conditions, we shall have no obligation to pay to you any amounts credited to your website account at the time of cancellation.

(6) Ticket sellers

If you wish to promote events through the website, you must complete and submit the "add company" form on the website.

Once you are registered with the website as a ticket seller, you may:

  1. submit event listings to the website;
  2. manage reps who market your events;
  3. examine ticket-order history on the website;
  4. view statistics relating to your events;
  5. create a TKT booth for marketing your events; and
  6. monitor payments and withdraw money to your bank account.

Event listings that are submitted will be automatically processed and published.

Without prejudice to our other rights under these terms and conditions, we reserve the right to delete event listings that, in our opinion, breach these terms and conditions or that do not in our opinion meet any additional guidelines for event listings published on our website from time to time.

If we do not delete an event listing, it will remain published on our website until the date of the event or until it is deleted by you, subject to termination or deletion in accordance with these terms and conditions.

We will send electronic tickets to buyers on behalf of ticket sellers. Ticket sellers acknowledge and agree that electronic tickets will be sent by email, and accordingly that receipt by the buyer is not guaranteed.

As a ticket seller, you must provide to us all such co-operation as we may reasonably require in connection with your ticket seller account and activities, and you must comply with the prohibitions set out in these terms and conditions.

You must not take any action that might reasonably be expected to lead to the possibility of damage to our reputation and goodwill.

We will credit to your account on the website all amounts that you earn as a ticket seller, subject to these terms and conditions.

Monies shall be deemed to be paid by us to you when a payment is remitted to your bank account.

No earnings or payments will be due to you in respect of: (a) any booking made by means of the fraudulent or unlawful use of a credit, debit or other payment card, or by any other fraudulent or unlawful means; or (b) any bookings which are subsequently cancelled, refunded, reversed or charged-back.

If you are a ticket seller and you are or become registered for VAT, you must notify us immediately. All earnings of a VAT-registered ticket seller on the website are inclusive of VAT payable by us. The ticket seller must send to us a VAT receipt in respect of each payment that is remitted to the bank account of the ticket seller.

If we cancel your account on the website as a result of any breach of these terms and conditions, we shall have no obligation to pay to you any amounts credited to your website account at the time of cancellation.

We are entitled to set off any amount owed to a ticket seller against any amount that the ticket seller owes to us, whether under these terms and conditions or otherwise, and against any loss or damage suffered by us, whether in relation to these terms and conditions or otherwise, arising out of the ticket seller's acts or omissions.

(7) Event listing rules

Event listings submitted to our website must constitute bona fide listings relating to events and must be true, fair and accurate in all respects.

Event listings must be allocated to the appropriate category or categories.

For the avoidance of doubt, event listings must comply with the "acceptable use" provisions above, and the "user content" provisions below.

You must keep your event listings up to date using our website interface. In particular, you must remove any event listings that have ceased to apply (for example, because the event is cancelled or fully booked).

If you become aware of any event listings on our website that breach these terms, you must notify us immediately.

You must ensure that all prices specified in or in relation to an event listing are in pounds sterling only.

We may delete any event listing in our sole discretion at any time, with or without notice or explanation.

(8) Event rules

The only events which may be the subject of an event listing are events open to the general public to be held in the UK, such as entertainment events and sporting events.

You must not market tickets for any event that:

  1. breaches any applicable laws, regulations or codes, or infringes any third party intellectual property rights or other rights, or gives rise to a cause of action against any person in any jurisdiction; or
  2. relates to: (i) drugs, narcotics, steroids or controlled substances; (ii) pornography; (iii) obscene, indecent or sexually explicit materials; (iv) knives, swords, firearms or other weapons; (v) ammunition for any weapon; (vi) items that encourage or facilitate criminal acts or civil wrongs; or (vii) items that encourage or facilitate the infringement of any intellectual property right.

(9) The booking process

You agree that a contract for an event booking will come into force between you and another registered website user in the following circumstances:

  1. 1the buyer must specify the number of tickets (and any add-ons) for a particular event that the buyer wishes to purchase, and must then click "buy";
  2. 1if the buyer is a new user, the buyer must create an account with the website and log in; if the buyer already has an account with the website but is not logged in, the buyer must log in;
  3. 1once the buyer is logged in, the buyer must complete the buyer's payment details and consent to these terms and conditions;
  4. 1the website will then send to the buyer an automatically generated acknowledgement of payment; and
  5. 1once the ticket seller has confirmed the booking, the ticket seller will send to the buyer an order confirmation (at which point a binding contract between the ticket seller and the buyer in respect of the event ticket will come into force) or the ticket seller will confirm by email that it is unable to meet the buyer's order.

If the ticket seller does not confirm a ticket booking, the buyer will be entitled to a full refund of all amounts paid in relation to the booking.

(10) Booking terms and conditions

A ticket seller may use the website interface to create legal notices that will apply to the relationship between that ticket seller and that ticket seller's customers. Ticket sellers are responsible for ensuring that such legal notices are sufficient to meet their legal disclosure obligations and other legal obligations. Ticket sellers must comply with all laws applicable to their event listings and bookings.

Notwithstanding any terms agreed between a buyer and a ticket seller, the following provisions will be incorporated into the contract between the buyer and the ticket seller:

  1. the price for a ticket or add-on will be as stated in the relevant event listing;
  2. all administrative charges, insurance costs, other ancillary costs and charges, and VAT and other taxes must be included in the ticket prices;
  3. an event must conform in all material respects to the description of the event in the event listing and any other information provided by the ticket seller to the buyer;
  4. if the event is cancelled, the ticket seller must notify the buyer in writing and must refund the ticket price to the buyer; and
  5. if an event is rescheduled, the ticket seller must notify the buyer in writing, and if the buyer requests a refund, the ticket seller must refund the ticket price to the buyer, providing that the buyer has not in fact attended the rescheduled event.

Both buyers and ticket sellers acknowledge that the terms and conditions set out above take precedence over any other terms and conditions agreed between the buyer and the ticket seller.

Both buyers and ticket sellers undertake to comply with the booking terms and conditions.

(11) Our role

If you purchase a ticket on our website, you will enter into two contracts under these terms and conditions: first, a contract for booking services between you and us; and second, a contract for the purchase of an event ticket between you and the relevant ticket seller.

You acknowledge that:

  1. we do not confirm the identity of users, reps or ticket sellers, check the creditworthiness or bona fides of users, reps or ticket sellers, or otherwise vet users, reps or ticket sellers;
  2. we do not check, audit or monitor the information contained in event listings;
  3. we are not party to the sale or purchase of tickets advertised on the website and/or purchased via the website; and
  4. we are not involved in any transaction between a ticket seller and a customer in any way (save that we facilitate a marketplace for ticket sellers and their customers, provide a booking service, and process payments and dispatch electronic tickets on behalf of ticket sellers),

and, accordingly, we will not be liable to any person in relation to any contract for an event ticket entered into through the website; furthermore, we are not responsible for the enforcement of any contractual obligations arising out of such a contract, and we will have no obligation to mediate between parties to any such contract.

For the avoidance of doubt, the provisions of this Section 11 are subject to the first paragraph of Section 18.

(12) Ticket prices

Buyers must pay ticket prices to event ticket sellers upon the making of a booking, using the payment processing facility that we provide on the website. Mandatory terms and conditions relating to ticket prices are set out in Section 10.

(13) Booking charges

uyers must pay the booking charges specified on the website to us upon the making of a booking, at the same time as paying the ticket prices. All our booking charges stated on the website are stated inclusive of applicable VAT and sales taxes. We may vary booking charges from time to time by posting new booking charges on our website. Booking charges are non-refundable, except to the extent mandated by applicable law.

nder distance selling laws, consumers may have a right to cancel contracts for services entered into at a distance. However, the right of cancellation will usually cease if the performance of a contract begins with the consumer's consent. You agree that we may begin the provision of booking services immediately upon the submission of a booking request by you. Accordingly, if you use our booking services and are contracting as a consumer, you may cancel the contract for booking services at any time before the ticket seller confirms your booking. Once a booking is confirmed, you will no longer have this right.

f you cancel a booking in accordance with the preceding paragraph, you will receive a full refund of the booking charges. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day we receive your valid notice of cancellation. Your notice of cancellation should be sent to the address or email address at the end of these terms and conditions.

ote: you will have no right under distance selling laws to cancel contracts with ticket sellers in relation to tickets for events.

(14) Ticket seller commission payments

In respect of each purchase of a ticket from a ticket seller via the website, the ticket seller must pay to us the commission specified on the website, plus any applicable VAT. The ticket seller must also pay to us all amounts payable to a rep under these terms and conditions in respect of the ticket purchase.

The commission shall be calculated as a percentage of the total ticket price paid by the buyer, inclusive of any taxes.

We may deduct commission due from any amounts credited to the ticket seller account on the website.

(15) Your content

In these terms and conditions, "your content" means all material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website for an event listing, or that you submit to our website using any other website feature, or that you send to us for publication on the website.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

You warrant and represent that your content will comply with these terms and conditions.

Your content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

Your content (and its publication on our website) must not:

  1. be libellous or maliciously false;
  2. be obscene or indecent;
  3. infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
  4. infringe any right of confidence, right of privacy, or right under data protection legislation;
  5. constitute negligent advice or contain any negligent statement;
  6. constitute an incitement to commit a crime;
  7. be in contempt of any court, or in breach of any court order;
  8. be in breach of racial or religious hatred or discrimination legislation;
  9. be blasphemous;
  10. be in breach of official secrets legislation;
  11. be in breach of any contractual obligation owed to any person;
  12. depict violence in an explicit, graphic or gratuitous manner;
  13. be pornographic or sexually explicit;
  14. be untrue, false, inaccurate or misleading;
  15. consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
  16. constitute spam;
  17. be offensive, deceptive, threatening, abusive, harassing, or menacing, hateful, discriminatory or inflammatory; or
  18. cause annoyance, inconvenience or needless anxiety to any person.

Your content must be appropriate, civil, tasteful and accord with generally accepted standards of etiquette and behaviour on the internet.

You must not use our website to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms and conditions.

You must not submit any content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published on our website.

Notwithstanding our rights under these terms and conditions in relation to your content, we do not undertake to monitor the submission of user content to, or the publication of user content on, our website.

(16) Discontinuing services

We reserve the right to discontinue our website services and the publication of our website at any time in our sole discretion with or without notice. You will not be entitled to any refund upon the discontinuance of our services.

(17) Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(18) Limitations and exclusions of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law. If you are a consumer, any statutory rights that you have that cannot be excluded or limited will not be affected by these terms and conditions.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

You accept that we have an interest in limiting the personal liability of our officers and employees. Having regard to that interest, you accept that we are a limited liability entity and agree that you will not bring any claim personally against individual officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions. This will not, of course, limit or exclude the liability of the company itself for the acts and omissions of our officers and employees.

You agree to the publication of comments, reviews and/or feedback relating to you, by others, on our website. You acknowledge that such comments, reviews and/or feedback may be critical or defamatory or otherwise unlawful; and you agree that you will not hold us liable in respect of any such comments, reviews and/or feedback, irrespective of whether we are aware or ought to have been aware of such comments, reviews and/or feedback.

(19) Indemnity

You hereby indemnify us, and undertake to keep us indemnified, against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising out of:

  1. any breach by you of any provision of these terms and conditions; and/or
  2. your use of our website.

(20) Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

  1. send you one or more formal warnings;
  2. temporarily suspend your access to the website;
  3. permanently prohibit you from accessing the website;
  4. block computers using your IP address from accessing the website;
  5. contact your internet services provider and request that they block your access to the website;
  6. bring court proceedings against you for breach of contract or otherwise;
  7. delete and/or edit any or all of your content, event listings and/or TKT booths;
  8. temporarily or permanently withhold any payment due to you under these terms and conditions; and/or
  9. suspend and/or cancel your account with the website.

(21) Third party websites

Our website includes hyperlinks to other websites owned and operated by third parties. These links are not recommendations. We have no control over the contents of third party websites, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

(22) Trade marks

TKT, TKT.CO.UK and our logo are trade marks belonging to us. We give no permission for the use of these trade marks, and such use may constitute an infringement of our rights. The other registered and unregistered trade marks or service marks on our website are the property of their respective owners. Unless stated otherwise, we do not endorse, and are not affiliated with, any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

(23) Variation

We may revise these terms and conditions from time to time. The revised terms and conditions will apply to the use of our website from the date of their publication on the website. If you have registered with our website, we will give you written notice of any revision of these terms and conditions. If you do not agree to the revised terms and conditions, you must stop using the website.

(24) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent; providing that, where you contract with us as a consumer, such action will not reduce the guarantees benefiting you under these terms and conditions. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

(25) Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(26) Third party rights

The provisions of Section 10 of these terms and conditions are intended to benefit ticket sellers and their customers, and to be enforceable by customers against ticket sellers and by ticket sellers against customers. Subject to this exception, these terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

(27) Entire agreement

Subject to the first paragraph of Section 18, these terms and conditions, together with our privacy and cookies policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(28) Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England.

(29) Our details

This website is owned and operated by TKT Tickets Ltd.

We are registered in England & Wales under registration number 08410085.

Our registered address is 26 The Mill House, Ferry Street, Bristol, United Kingdom, BS1 6HH.

You can contact us:

  1. by email (to info@tkt.co.uk); or
  2. by post (to TK Tickets Ltd at the above address).